Are you are worried about a child?

Use this page to find out what to do if you are worried that a child may be being abused.

  • Urgent Child Protection referrals should be made by phone call to 0207 527 7400. (After 5 pm during the week, at weekends or during public holidays call the Emergency Duty Team on 020 7226 0992.)
  • These should be followed using the Islington Children’s Services: request for service form as soon as possible, within 48 hours and emailed to csctreferrals@islington.gov.uk, or via GCSX: CSCT@islington.gcsx.gov.uk or DisabledChildrenTeam@islington.gov.uk if the child / young person meets the criteria for DCT.
 

The Children’s Services Contact Team (CSCT) is the single point of contact for all referrals and requests for services for vulnerable children and young people in the borough. The Disabled Children’s Team (DCT) is the referral point for children and young people who meet their criteria.

The benefits of a single point of access are that 

  • Vulnerable children and their families receive the services they need, when they need them and where they can best access them
  • We get involved early to support vulnerable families and nip problems in the bud – helping them to build resilience so that emerging problems do not become more serious

From 1st May, 2017, CSCT and DCT will be introducing a new referral and request for service form which will replace the eCAF process currently in place. There will be a transition process between 1st May and 22nd May during which CSCT and DCT will continue to accept eCAFs, completed word CAFs and emails as well as the new form. However, from Monday 22nd May, 2017 only the new form will be accepted.

The new form places a greater emphasis on consent and ensuring that referrers have gained explicit consent from parents/carers and/or young people for all requests for service. Unless consent has been gained, requests for service will not be accepted. Where consent has not been sought/given, referrers will need to clarify why the referral should be made without consent. This will usually only be the case with some child protection referrals.

 The new form is divided into three parts:

  • Part A: Consent – which asks whether referrers have consent to make the referral/request for service and share information with Children’s Services and our partners and if not, the reason for this.
  • Part B: About the child/young person – asks referrers to provide information about the child/young person for whom the service is being requested and information about the referrer.
  • Part B: The service request/referral – asks referrers for the reason for the referral/request for service; brief details of any previous work to address the presenting needs; the support and outcomes being sought from the specialist or targeted service and the parent/carer/young person views on the referral/request for service.

How do I make a child protection referral?

  • Urgent Child Protection referrals should be made by phone call to 0207 527 7400. (After 5 pm during the week, at weekends or during public holidays call the Emergency Duty Team on 020 7226 0992.)
  • These should be followed using the Islington Children’s Services: request for service form as soon as possible, within 48 hours and emailed to csctreferrals@islington.gov.uk, or via GCSX: CSCT@islington.gcsx.gov.uk or DisabledChildrenTeam@islington.gov.uk if the child / young person meets the criteria for DCT.

How do I request a targeted service from CSCT?

What happens next?

The Children’s Services Contact Team includes representatives from Children’s Social Care, Families First, Islington Intensive Families Team, Children’s Centres and Targeted Youth Support. The team will check which service(s) the child/family has received or is currently receiving and the professionals involved.  This helps to prevent duplication of service, ensures that professionals who know the family are informed and promotes an improved service from the team around the family.

The team can also check whether the family qualify for the borough's Stronger Families programme, which ensures the appropriate support, challenge and co-ordination is in place to make lasting positive changes for families affected by multiple problems including offending/ anti-social behaviour, educational issues and worklessness.

How long will this take?

The Children’s Services Contact Team or the Disabled Children’s Team will make a decision about which service is best placed to respond to your request within 24 hours where a child appears to be in need of protection and otherwise within 72 hours. You will be notified of the decision once this has happened.

Incomplete information on the referral/request for service form, and, or lack of consent will delay access to services, and unless there is a child protection matter, the referrer will be required to obtain full information and or consent before the referral can be progressed.

Information sharing within the Children’s Services Contact Team and the Disabled Children’s Team

Apart from basic information, e.g. date of birth or services provided, information is not shared within the Children’s Services Contact Team or the Disabled Children’s Team without consent.  Information will be stored securely and is held according to the Council’s Data Protection Policy.

For more information see http://www.islington.gov.uk/about/council-documents/access_to_information/dataprotection/Pages/default.aspx

  

5th edition of the London Child Protection Procedures

The London Board has published the 5th edition of the London Child Protection Procedures online (see related link). This edition has been fully updated in line with recent changes to statutory guidance.

Please note that the 5th edition is available online only, and no hard copies are being produced. (See related documents for more information).

Launch of NSPCC Helpline mobile phone texting service

The NSPCC Helpline has launched a mobile phone texting service which will allow members of the public to contact the Helpline by texting 88858. They can send the text anonymously and the text will not cost them anything.  On receipt of the text, the Helpline will send an immediate automated confirmation response and then a specific response to their enquiry from a Helpline practitioner within three hours.

Members of the public can use the text service to seek advice and assistance and also to report concerns that may need follow up action or investigation.