Are you are worried about a child?

Use this page to find out what to do if you are worried that a child may be being abused.

  • All child safeguarding or protection concerns should be referred to Children's Social Care, 0207 527 7400 (all hours). 
  • All referrals should be followed up with a Request for Service form to Children's Social Care

The Children’s Services Contact Team (CSCT) is the single point of contact for all referrals and requests for services for vulnerable children and young people in the borough. The Disabled Children’s Team (DCT) is the referral point for children and young people who meet their criteria.

The benefits of a single point of access are that 

  • Vulnerable children and their families receive the services they need, when they need them and where they can best access them
  • We get involved early to support vulnerable families and nip problems in the bud – helping them to build resilience so that emerging problems do not become more serious

The CSC request for service form was updated in line with General Data Protection Regulations and agreed with the partnership on 04/09/2018.


5th edition of the London Child Protection Procedures

The London Board has published the 5th edition of the London Child Protection Procedures online (see related link). This edition has been fully updated in line with recent changes to statutory guidance.

Please note that the 5th edition is available online only, and no hard copies are being produced. (See related documents for more information).

NSPCC Helpline mobile phone texting service

The NSPCC Helpline has a mobile phone texting service which will allow members of the public to contact the Helpline by texting 88858. They can send the text anonymously and the text will not cost them anything.  On receipt of the text, the Helpline will send an immediate automated confirmation response and then a specific response to their enquiry from a Helpline practitioner within three hours.

Members of the public can use the text service to seek advice and assistance and also to report concerns that may need follow up action or investigation. Request for Service Form